At Develop Health, our Benefit Verification process is enhanced with using transcript parsing. This technology is a game-changer, transforming the raw transcripts from PBM calls into structured, easily digestible information. By presenting this data in a clear, organized format, we ensure healthcare providers can quickly grasp and utilize the essential details needed for patient care decisions.

Transforming Conversations into Clarity:

From Words to Data:

The transcripts generated from our AI Calling or Human Fallback interactions with PBMs are full of crucial information. Transcript Parsing takes these conversations and extracts key data points, organizing them into a structured format.

Structured Table View:

In our user interface, this parsed data is displayed as a structured table. This presentation allows providers to easily view and understand the coverage details, copay amounts, prior authorization requirements, and any other pertinent information discussed during the call.

Webhook Response:

Alongside the UI display, the structured information from the transcript parsing is also made available via webhook responses. This feature enables seamless integration of the verified data into other healthcare systems or workflows, further enhancing efficiency and accessibility.

The Advantages of Transcript Parsing:

  • Accuracy and Reliability: By converting the spoken words of the call transcripts into structured data, we reduce the risk of misunderstandings and ensure that the information is accurately represented.

  • Time-Saving: The quick translation of dense transcript text into a clear, tabular format saves healthcare providers from the time-consuming task of parsing through conversations manually.

  • Seamless Integration: The ability to deliver structured data via webhooks allows for easy integration into various healthcare management systems, maintaining data continuity and operational fluidity.


Transcript Parsing in our Benefit Verification service is a testament to Develop Health’s commitment to using innovative technologies to streamline healthcare operations. This feature not only simplifies the process of understanding benefit verifications but also ensures that the data can be easily accessed and integrated, supporting healthcare providers in delivering timely and informed patient care.